Booking and cancellation
How do I book?
Pick your dates on the listing page and press Book. With instant booking you are confirmed right away; otherwise the host replies within 24 hours.
How do I cancel, and will I get a refund?
Cancel from the trip page. The refund follows the listing cancellation policy, shown before booking. If the host cancels, you get everything back.
Who sees my documents?
Only you and the reviewing moderator. They live in private storage and a link without your session is useless.
Payment and refunds
When am I charged?
You pay on T-Bank's secure page: by card, SBP, T-Pay, SberPay or Mir Pay. The money is charged when you pay: right away for instant booking, after the host confirms for a request.
Messages
Why are phone numbers hidden in chat?
Contacts are masked until a booking is confirmed, which protects both sides. They open up afterwards.
Reviews
When will my review appear?
Both sides are revealed at once: after the second review or 14 days after the trip. Nobody tailors their review to somebody else's.